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Policy Servicing

Get the help you need with commonly asked questions and other service enquiries.


At AmMetLife, we try to make your insurance journey as smooth as possible

Policy Issuance and Servicing

We will ensure your policy issuance is done in a timely manner

Payment Method

Choose from the wide range of payment channels to access our services at no additional cost to you

Complaint Process

Our Customer Complaint Resolution Process is aimed at getting your complaint resolved promptly and efficiently

Customer Care Centre

Aspiring to fulfil your requirements by being clear and transparent for you to enjoy better financial security

Forms Library

Download the necessary forms for your AmMetLife insurance and financial products

Net Crediting Rate

The Net Crediting Rate displayed is only applicable for Universal Life product in AmMetLife Insurance Berhad.

Nominees’ Details Update

Life Insurance and Takaful industry urges policy/certificate holders to update nominees’ details.

Change of Third Party Claims Administrator

As to serve you better, we have appointed Integrated Health Plans (Malaysia) Sdn Bhd (IHP) as our new third party claims administrator.

Benchmark Yield for Booster Fund

The benchmark yield is applicable for insurance product(s) in AmMetLife Insurance Berhad which provide(s) Booster Fund.

Net Crediting Rate - AmMetLife Universal Life Fund 2

The Net Crediting Rate displayed below is only applicable for Universal Life product in AmMetLife Insurance Berhad that is invested in AmMetLife Universal Life Fund 2.