Complete the Complaint Form or provide the details of your complaint in written format and ensure information below is clearly stated:
- Full Name
- Identity Card Number
- Policy Number
- Contact Number - mobile, home and/or office
- Email Address - personal and/or office
- Correspondence Address - home and/or office
- Detail description of complaints
- Attach relevant documents related to your complaint (original copy) together with the complaint letter
Please send in your written complaint accompanied with your signature. If you are not the Policy Owner, an Authorisation Letter from the Policy Owner authorising the complainant to take action on behalf of the Policy Owner must be attached together as well.
You can send the complaint letter by mail to:
AmMetLife Insurance Berhad
Level 6, Menara 1 Sentrum
No. 201, JalanTunSambanthan
50470 Kuala Lumpur.
Alternatively you can walk into the nearest AmMetLife Insurance Berhad branch office to hand in your complaint.
We are also reachable via phone at 1300-88-8800.