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Policy Issuance and Servicing

We will ensure your policy issuance is done in a timely manner.

Policy Issuance Process

We will ensure that your life insurance policy is set-in force within the acceptable Turn-Around-Time (subject to full documentation, information and payment of premium) as follows:

1.    Standard application – 5 working days

2.    Additional information required/ pre-existing medical condition / complex application – 10 working days

Policy Servicing Process

Step by step guide to submit Policy Servicing request

Step 1: Contact your agent / Customer service / Branch offices / AmMetLife website to obtain the required form(s)

Step 2: Complete all the fields in the form accurately

Step 3: Ensure all required parties signed the documents

Step 4: Submit the complete form(s), supporting documents and / or payment (if any) to our agents, AmMetLife Branches or mail directly to AmMetLife HQ

Important Notes Prior to Submission

1. Ensure all fields in the form are completed and the form is signed by you and witness by a third party. The signature that is placed is the same signature as in the Proposal Form or your latest Signature Declaration form.

2. Consent from your trustee (if there is any) is obtained.

3. Any supporting documents (if any) e.g latest medical report, payment slip, proof of identity is attached.

4. Submit the completed form and supporting documents to us via your agent, or our nearest branch or directly mail to AmMetLife Head Office.

Main types of Servicing functions and documents needed
Normal reinstatement Collapsed Expanded
  • Health Certificate form completed by the Policy Owner
  • Payment of all overdue premiums with interest
Reinstatement of Surrender lapse Collapsed Expanded
  • Health Certificate form completed by the Policy Owner
  • Payment of all overdue premiums with interest
Evidence of Health Requirement for Reinstatement Collapsed Expanded
  • Standard Case - If a policy had lapsed more than 1 year and age of life assured exceeds 45 years old at the time of reinstatement. – Normal Medical. Cost of examination will be borne by customer.
  • Sub-standard case - Health Certificate and any other requirement determined by the company. Reinstatement will not be entertained for policies, which have lapsed for more than 3 years. Cost of examination will be borne by customer.
  • Reinstatement for standard case will be process within 5 working days and 10 working days for sub-standard case
Reprinting of Policy Contract for Loss Of Policy Collapsed Expanded

Application for copy of Lost Policy completed by the Policy Owner together with payment of RM30.00 for printing fees

Nomination Collapsed Expanded
  • Nomination Form completed by the Policy Owner
  • Ensure the completeness of consent from your trustee(s) if there is any
Absolute Assignment Collapsed Expanded
  • Absolute Assignment form completed by the Policy Owner and the Assignee together with RM10.00 for stamping fee
  • Ensure the completeness of consent from your trustee(s) if there is any
Cancelation of Policy Collapsed Expanded
  • Cancellation request in writing, policy document and Direct Crediting form
  • Cancelation will be processed and premium will be refunded within 10 working days upon receiving complete documentation
Policy Alterations (Non-Financial) Collapsed Expanded
  • Request for Change (Form A) completed by the Policy Owner
  • Ensure the completeness of consent from your trustee(s) if there is any
  • Alterations will be process within 3 working days upon receiving complete forms
Policy Loan Collapsed Expanded
  • Policy Loan application form completed by the Policy Owner
  • Policy Loan Agreement
  • Ensure the completeness of consent from your trustee(s) if there is any
  • Direct Crediting form

Upon receiving complete form, policy loan will be process and policy loan value will be credited into your account within 7 working days.

Benefits pay-out (Survival Benefit / Guaranteed Annual Payment) Collapsed Expanded
  • Application for Survival Benefit GAP / SB / CD / APW form completed by the Policy Owner
  • Ensure the completeness of consent from your trustee(s) if there is any
  • Direct Crediting form

Upon receiving complete form, benefit payout will be process and payment will be credited into your account within 7 working days.

Surrender of Policies Collapsed Expanded
  • Life Policy Surrender Application form or Servicing Form for Investment – linked Policies completed by the Policy Owner
  • Ensure the completeness of consent from your trustee(s) if there is any.
  • Direct Crediting form and Policy contract is returned.

Upon receiving complete form, surrender will be process and surrender value will be refunded within 10 working days.

Policy Servicing Status

You may check your policy servicing application status via the following channels:

Renewal Notice Issuance

Renewal Notice will only be sent to Policy Owner who opted for payment by Cash / Cheque. Renewal Notice will be issued within 45 calendar days before the next premium due date.

Policy Owner will receive Notification of Revised Premium within 45 calendar days before the revision of premium on your policy.