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Whistleblowing Policy

What is Whistleblowing?

Sets out avenues for legitimate concerns to be objectively investigated and addressed. Individuals must be able to raise concerns about illegal, unethical or questionable practices in confidence and without the risk of reprisal.

Non-Disclosure of Identity

As a whistleblower, you’re protected by law and all information provided by you will be kept private and confidential unless we are under legal obligation to disclose.


This Policy is applicable to all employees and directors of AmMetLife as well as external party dealing with AmMetLife (e.g. intermediaries, vendors, suppliers or consultants).

Types of concern to report. (What types of situation /concern when needed to raise up your voice)

Improper conduct may include the following, but not limited to:

  • Dishonest, fraudulent, corruption, bribery or illegal practices;
  • Manipulation of Company data/records;
  • Disclosure of confidential/proprietary information to unauthorised personnel;
  • Any violations of applicable laws and regulations to the Company;
  • Any instances of misappropriation of Company assets/funds;
  • Activity violating any laid down Company policy, including the Code of Conduct;
  • Non adherence to accounting policies & procedures adopted to present true and fair view of the operations & financial position of the Company; or
  • Any other activities whether unethical or improper in nature and injurious to the interests of the Company.

Reporting Channels


Initiated by

Designated Person

Email Address


External party and internal staff alternative reporting channel

Board Designated Person

(a)   AEC Chairman

(b)   RMCD Chairman - alternate



Initiated by

Regulators and law enforcement agencies


Reporting Tool


External party and internal staff

For example:

(a) Bank Negara Malaysia

(b) Royal Malaysian Police

(c) Malaysian Anti-Corruption Commission


(a)   Jalan Dato’ Onn, 50480 Kuala Lumpur

(b)   Bukit Aman, 50560 Kuala Lumpur

(c)   No. 2, Lebuh Wawasan, Presint 7, 62250 Putrajaya

To follow the requirements as prescribed by the respective regulators and law enforcement agencies.

  Initiated by MetLife Channel Website Contact number
3 External party and internal staff MetLife Ethics & Fraud HelpLine 1-800-81-7262