Sets out avenues for legitimate concerns to be objectively investigated and addressed. Individuals must be able to raise concerns about illegal, unethical or questionable practices in confidence and without the risk of reprisal.
This Policy does not deal with staff grievances (unfair treatment) except improper conduct as defined in this Policy and for which separate procedures exist.
As a whistleblower, you’re protected by law and all information provided by you will be kept private and confidential.
This Policy is applicable to all employees and directors of AmMetLife as well as external party dealing with AmMetLife (e.g. intermediaries, vendors, suppliers or consultants).
Improper conduct may include the following, but not limited to:
Individuals can make a disclosure, to the Ethics & Fraud HelpLine 1-800-81-7262 or log their concern on https://metlifehelpline.alertline.com.
A Report can also be made by completing and sending a written reporting form (Appendix I in the Policy), directly to the Whistleblower Investigations Office via email to localSIU@ammetlife.com or mail to:
AmMetLife Insurance Berhad,
24th Floor, Menara 1 Sentrum,
No. 201, Jalan Tun Sambanthan,
50470 Kuala Lumpur, Malaysia.