Policy Servicing


Policy Servicing Process

Step by step guide to submit Policy Servicing request

          Step 1: Contact your agent / Customer service / Branch offices / AmMetLife website to obtain the required form(s)
          Step 2: Complete all the fields in the form accurately
          Step 3: Ensure all required parties signed the documents
          Step 4: Submit the complete form(s), supporting documents and / or payment (if any) to our agents,
                          AmMetLife Branches or mail directly to AmMetLife HQ


Important Notes Prior to Submission

  1. Ensure all fields in the form are completed and the form is signed by you and witness by a third party. The signature that is placed is the same signature as in the Proposal Form or your latest Signature Declaration form.
  2. Consent from your trustee (if there is any) is obtained.
  3. Any supporting documents (if any) e.g latest medical report, payment slip, proof of identity is attached.
  4. Submit the completed form and supporting documents to us via your agent, or our nearest branch or directly mail to AmMetLife Head Office.

Main types of Servicing functions:

  1. Normal Reinstatement
  2. Reinstatement of Surrender Lapse
  3. Reprint of Policy Contract for Loss of Policy
  4. Nomination and Absolute Assignment
  5. Cancellation of Policy
  6. Policy Alterations (Non-financial and Financial)
  7. Policy Loan
  8. Benefits payout (Survival Benefit / Guaranteed Annual Payment)
  9. Surrender of Policy

Documents required.

Normal Reinstatement

  • Health Certificate form completed by the Policy Owner.
  • Payment of all overdue premiums with interest.

Reinstatement of Surrender lapse

  • Health Certificate form completed by the Policy Owner.
  • Payment of all overdue premiums with interest.

Evidence of Health Requirement for Reinstatement

  • Standard Case - If a policy had lapsed more than 1 year and age of life assured exceeds 45 years old at the time of reinstatement. – Normal Medical. Cost of examination will be borne by customer.
  • Sub-standard case - Health Certificate and any other requirement determined by the company. Reinstatement will not be entertained for policies, which have lapsed for more than 3 years. Cost of examination will be borne by customer.
  • Reinstatement for standard case will be process within 5 working days and 10 working days for sub-standard case

Reprinting of Policy Contract for Loss Of Policy

  • Application for copy of Lost Policy completed by the Policy Owner together with payment of RM30.00 for printing fees.

Nomination

  • Nomination Form completed by the Policy Owner
  • Ensure the completeness of consent from your trustee(s) if there is any

Absolute Assignment

  • Absolute Assignment form completed by the Policy Owner and the Assignee together with RM10.00 for stamping fee
  • Ensure the completeness of consent from your trustee(s) if there is any

Cancelation of Policy

  • Cancellation request in writing, policy document and Direct Crediting form
  • Cancelation will be processed and premium will be refunded within 10 working days upon receiving complete documentation.

Policy Alterations (Non-Financial)

  • Request for Change (Form A) completed by the Policy Owner.
  • Ensure the completeness of consent from your trustee(s) if there is any.
  • Alterations will be process within 3 working days upon receiving complete forms.

Policy Alterations (Financial)

  • Request for Change (Form B) completed by the Policy Owner.
  • Ensure the completeness of consent from your trustee(s) if there is any.
  • Attach any supporting document (if any) e.g Latest medical report.
  • Upon receiving complete form, the alteration will be process within 5 working days for standard case and 10 working days for sub-standard case.

Policy Loan

  • Policy Loan application form completed by the Policy Owner.
  • Policy Loan Agreement.
  • Ensure the completeness of consent from your trustee(s) if there is any.
  • Direct Crediting form.
Upon receiving complete form, policy loan will be process and policy loan value will be credited into your account within 7 working days.


Benefits pay-out (Survival Benefit / Guaranteed Annual Payment)

  • Application for Survival Benefit GAP / SB / CD / APW form completed by the Policy Owner.
  • Ensure the completeness of consent from your trustee(s) if there is any.
  • Direct Crediting form .
Upon receiving complete form, benefit payout will be process and payment will be credited into your account within 7 working days


Surrender of Policies

  • Life Policy Surrender Application form or Servicing Form for Investment – linked Policies completed by the Policy Owner
  • Ensure the completeness of consent from your trustee(s) if there is any.
  • Direct Crediting form and Policy contract is returned.
Upon receiving complete form, surrender will be process and surrender value will be refunded within 10 working days.

Policy Servicing Status

You may check your policy servicing application status via the following channels.

a. Via your agent or our branches
b. Contact our Customer Care Centre at 1300 88 8800
c. Email to customercare@ammetlife.com


Renewal Notice Issuance:

Renewal Notice will only be sent to Policy Owner who opted for payment by Cash / Cheque. Renewal Notice will be issued within 45 calendar days before the next premium due date.

Policy Owner will receive Notification of Revised Premium within 45 calendar days before the revision of premium on your policy.