Contact Centre

Customer Care Centre Services

The AmMetLife Contact Centre provides you with the options of making:
- Life insurance policy enquiries on:

  • Proposal and Policy status
  • Policy details e.g. policy issue date, cash value, maturity date, etc.
  • Policy plan details e.g. basic plan, rider, etc.
  • Premium due date and outstanding.
  • Policy Loan entitlement and outstanding amount.
  • Claim status Life insurance policy transactions that include:
    1. Reinstatement calculation for lapse and surrender lapse
    2. Reinstatement for lapse
    3. Customer Details maintenance

- Other services include:

  • Request for brochures and forms
  • AmMetLife and AmBank network (location and contacts)