Healthy customer relationships are built on trust, respect and integrity. Hence, whenever problems and disagreements arise, we strive to resolve them in a fair, effective and transparent manner.
Our Customer Complaint Resolution Process as outlined below is aimed at getting your complaint resolved promptly and efficiently:
Complete the Complaint Form or provide the details of your complaint in written format and ensure information below is clearly stated:
Please send in your written complaint accompanied with your signature. If you are not the Policy Owner, an Authorisation Letter from the Policy Owner authorising the complainant to take action on behalf of the Policy Owner must be attached together as well.
You can send the complaint letter by mail to:
AmMetLife Insurance Berhad
Level 6, Menara 1 Sentrum
No. 201, JalanTunSambanthan
50470 Kuala Lumpur.
Alternatively you can walk into the nearest AmMetLife Insurance Berhad branch office to hand in your complaint.
We are also reachable via phone at 1300-88-8800
It is important for us to resolve your complaint promptly and fairly. However, if you remain dissatisfied and wish to pursue the matter further after we have completed the complaint resolution process, you may refer to the external bodies below in pursuit of redress or resolution of your complaint:
|Ombudsman for Financial Services||Bank Negara Malaysia|
Ombudsman for Financial Services (664393-P)
Level 14, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Contact No.: 03-2272 2811
Fax No.: 03-2272 1577
Jabatan LINK & Pejabat Wilayah
Bank Negara Malaysia
P. O. Box 10922
50929 Kuala Lumpur
No. Tel.: 1-300-88-5465
No. Faks: 03-2174 1515