Claims for Life Insurance

At AmMetLife, we try to make your insurance journey as smooth as possible. As such, we have established a convenient Claims Processing Service for your ease when the need arises.


How do I make a claim?

  • You can notify us via telephone, fax, write-in or walk-in personally to AmMetLife’s Head Office or branches within 90 days from the date of loss for all claims.
  • Upon notification, our Claims department or branches will extend the necessary forms (to be completed) as well as specify all other requirements in order to make a claim.
  • All claim forms must be completed by the Policy Owner (except for Death and Payor Benefit Waiver of Premium claims which is to be made by the Claimant).


Death Claim

  1. Original Policy Document / Statutory Declaration (if loss of policy)
  2. Death Certificate (original or certified true copy)
  3. Death Claims Form
  4. Doctor’s Statement (if death is due to illness and policy is less than 5 years old)
  5. Certified true copy the Identity Card of the deceased, if age was not admitted earlier
  6. Certified true copy of the Identity Card of the nominee / assignee / trustee (whichever is applicable)
  7. Authorisation letter or Letter of consent to be signed by the next-of-kin of the deceased.
  8. Certified true copy of the Post-Mortem/Police Report if cause of death was due to an accident.
  9. Accidental Death Claim Form (if there is accidental rider attached for Death Claim).


Hospitalisation Benefits Claims

If hospitalisation does not exceed 3 days

  • Part I of the Hospitalisation Claim form.
  • Original or Certified True Copy of the Discharge Note (issued by the Hospital in which the Life Assured was warded).
  • Part II of the Hospitalisation Claim form (Certificate of Medical Attendant) duly completed by the attending doctor. (Cost of medical report for this claim shall be borne by the Company; therefore ORIGINAL RECEIPT should be produced to the Company for reimbursement purposes).


Hospitalisation Benefits Claims (HMR & AM Special Medicare)

  1. Part I of the Hospitalisation Claim form.
  2. Part II of the Hospitalisation Claim form (Certificate of Medical Attendant) duly completed by the attending doctor (cost of medical report for this claim shall be borne by the Policy Owner).


Accident Claim (Accident Benefit)

  1. Part I of the Accident Claim Form.
  2. Part II of the Accident Claim Form (Certificate of Medical Attendant) duly completed by the attending doctor (the cost of medical report for this claim shall be borne by the Policy Owner).


Personal Accident/Accident Indemnity Claim

  1. Part I of the Accident Claim Form.
  2. Part II of the Accident Claim Form (Certificate of Medical Attendant) duly completed by the attending doctor (the cost of medical report for this claim shall be borne by the Policy Owner).
  3. Original/Certified true copy of the medical certificate/light duty certificate.
  4. Certified true copy of the police report for assault cases.
  5. Original receipts being payment of medical expenses/for assault cases.


Total & Permanent Disability (TPD) Claim

  1. Original Policy Document
  2. Part I of the TPD claim form
  3. Original/Certified true copy of the medical certificate/light duty certificate
  4. Part II of the claim form (Certificate of medical attendant) duly completed by the attending doctor (the cost of medical report for this claim shall be borne by the Policy Owner)
  5. Termination Letter if service was terminated by employer.


Critical Illness Claim / Dread Disease Waiver of Premium

  1. Original Policy Document
  2. Part I of the Critical Illness Claim Form
  3. Part II of the Claim Form to be completed by the attending doctor (the cost of medical report for this claim shall be borne by the Policy Owner)